Is a clock hard to operate?
No, we even have customers that have their children operate the clocks- it’s a great old/new tradition! The instructions included with the clocks are great. Also, we see a better, more user-friendly movement in clocks across the board today than we did when we started business in 1965. Always remember, if you have a question, we are here for you.
Will my clock keep me awake at night?
In a word, No. All clocks have the ability to be silenced. Some clocks even have an automatic night-off feature (it will automatically go silent every night).
How often does my clock need to be serviced?
Most manufacturers feel the need for service every two years- in our experience once every five years is sufficient.
Who services my clock?
We offer a full repair department and service most clocks regardless of age or manufacture. If you do not know of a qualified clock repairman in your area, please contact us.
Can I set up a grandfather clock myself?
Yes. The manufacturer provides a good set of easy to follow directions with each clock. We can also assist over the phone.
Do I have to spend $2,000 to get a good quality grandfather clock?
No you don’t. All the grandfather clocks that we offer will be here 100 years from now, whether it is a less expensive model or a more expensive one. Keep in mind this is a lifetime purchase, so make sure you purchase one that you love!
Do I want a quartz or mechanical clock?
This is a question that you will need to answer. A quartz movement requires little attention (change batteries once a year), but a mechanical clock requires winding once a week (this takes approximately 1 minute). Although the chiming quartz clocks of today sound very good, they do not exactly replicate the sounds of a mechanical clock. Also, mechanical clocks will tick while quartz will not.
Can the volume of the chimes on my clock be adjusted?
On a quartz clock, invariably yes. On a mechanical clock very little can be done. Please call for assistance.
How do I know I am getting a good clock?
That’s why you have contacted us. There are clocks in all manufactures lines that we will not handle for one reason or another. Our years in this business and attention to detail have challenged us to offer only the best. We also guarantee what we sell, and we have learned long ago to only offer those clocks which function the best.
What type of warranty do you offer?
All clocks that we offer have at least a one-year guarantee against manufacturing defects. Some clocks offer even longer warranties. This information will be supplied with your instruction booklet, or please contact us about specific items. And if a problem does occur, call us. That’s what we are here for. We will handle the rest.
Can I overwind my clock?
There is no way to overwind a clock. When the spring is wound tightly it can go no farther.
How do I choose between a new and antique clock?
This is a question that you should ask yourself. With over 1,500 available clocks within our shop, you will have a wide variety of new and antique clocks to choose from. It’s also great to remember that our new clocks will also become antique clocks in the future. Our knowledgeable and friendly staff will also help answer any questions you may have and assist you in choosing the perfect clock for you or a friend!